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-- On Wed, Apr 25, 2012 at 9:37 AM, JuGnOo <blaky.angel05@gmail.com> wrote:
--Plz Don't Copy Just Take Idea
The Manager of iGlobal takes some effective steps to turn those customers' frowns upside down. Some business problems are harder to fix than others. But very few problems can be as frustrating and difficult to address as an unhappy customer. That's because there's no single way to "fix" a broken customer relationship. Every situation and every customer is different. Success depends on your ability to listen, adapt, evolve, and rise to the challenge.
Yet there are important techniques that every business can use to win back unhappy or dissatisfied customers. Put these methods to work, and you'll have the tools you need to turn even the most ardent critic into a loyal and vocal repeat customer. Taken some following steps:
I. Work together with team leads to plan and execute projects, ensure that teams have appropriate product and technical specifications, direction, and resources to deliver products effectively by establishing realistic estimates for timelines while ensuring that projects remain on target to meet deadlines.
II. Track and report the status of projects on various teams, acting as a gateway through which work should be assigned to appropriate teams while ensuring that project scope is adequately defined
III. Demonstrate leadership abilities to our commercial clients with the deployment of software enhancements and fixes that are coordinated based on release schedules.
IV. Evolve the existing software system applications and architecture in various areas as needed.
V. Helping developers resolve problems both technical as well as human resources issues, tracking and approving vacation and personal days for employees within their teams and monitoring individual employees' performance and relaying this to upper management. Provide leadership and guidance to coach, motivate, and lead team members to their optimum performance levels and career development.
Planning
Develop the project plan. Define the scope, requirements for expected results, human resources and materials. Develop time and cost estimates, and identify risk and quality measures. Create team building, communications, change and risk management plans.
Organizing
Select, purchase or contract resources identified in the project plan, including human and material resources, outside vendors and contractors with specific expertise.
Implementing
Implement activities to produce expected results. Test to ensure results meet stakeholder expectations. Use quality controls to identify variances and risk management to identify new risk.
Controlling
Track, monitor and control progress using project management tools and techniques. Compare projected versus actual results. Update project plan.
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